Returning your Tee

Tee not quite right? No dramas. Here's how returns work.

What can be returned

Tees bought from unclemooty.com, returned within 30 days of delivery.
They need to be unworn, unwashed and in the condition they arrived in.
Personalised or custom tees, gift cards and promotional items can't be returned unless they arrived faulty or damaged.

How to start a return

your order number
why you're returning it
whether you'd like a refund or an exchange

We'll reply with a return number and instructions. Please wait for these before posting anything back, as returns sent without a return number may not be processed.

Who pays for return postage?

You cover the cost of sending it back, unless it's our mistake (wrong item, faulty or damaged). We recommend a tracked service, as we can't be responsible for parcels lost on the way back.

Refunds and exchanges

Once your tee arrives back and we've checked it, we'll let you know whether the refund or exchange is approved.

Refunds go back to your original payment method and usually appear within 5–10 business days of approval.
Exchanges are sent out once approved, subject to availability.

If we can't approve a return, we'll explain why and suggest any other options.

Your consumer rights

None of this affects your rights under the Consumer Guarantees Act (New Zealand) or Australian Consumer Law.